Terms of Service for Sleepr

Operator

Mads Media

CVR number

46062299

Address

2500 Valby, Denmark

Contact email

sleeprsupport@gmail.com

These Terms of Service (the “Terms”) govern your use of Sleepr (the “App”), a sleep tracking and coaching mobile application operated by Mads Media (“we”, “us”, “our”). By creating an account or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

These Terms work alongside our Privacy Policy, which explains how we handle your personal data. Together they form the full agreement between you and us.

1. Eligibility

You must be at least 13 years old to use Sleepr. If you are between 13 and 15 and you live in Denmark or another country where parental consent is required for that age range, you confirm that a parent or legal guardian has reviewed these Terms and consented to your use of the App.

You also confirm that you have the legal capacity to enter into a binding agreement, and that you are not barred from using the App under the laws of your country of residence.

2. Your account

To use Sleepr you create an account by signing in with Sign in with Apple or with Google. You are responsible for the security of the device and the third-party account you sign in with, and for all activity that happens under your Sleepr account.

You agree to provide accurate information and to keep your account information current. You agree not to impersonate another person or misrepresent your identity.

You can delete your account from within the App at any time (Settings → Delete Account). When you delete your account, we delete or anonymise your associated personal data within 30 days, except where retention is required by law.

3. What Sleepr does

Sleepr is a sleep tracking and coaching app. Its core features include:

• Recording overnight microphone audio on your device to detect snoring, coughs, talking, and movement, and to estimate your sleep stages. Audio is processed locally on your device and is never uploaded to our servers.
• Storing summary metrics for each night so you can see your trends over time.
• Providing an in-app sleep coach (“Somnus”) that responds to your messages with general guidance on sleep habits.
• Optional social features such as friends, leaderboards, and a referral system.
• Optional features such as alarms, reminders, and ambient sleep sounds.

4. Not a medical device or medical advice

Read this section carefully

Sleepr is intended for general informational and wellness purposes only. It is not a medical device. It is not designed, intended, or authorised to diagnose, treat, cure, prevent, or monitor any disease, condition, or symptom, including any sleep disorder.

The data, scores, estimates, suggestions, and chat responses provided by Sleepr are not medical advice and should not be relied on as such. They are not a substitute for professional medical care, diagnosis, or treatment.

If you have any concern about your health, your sleep, or any condition you may have, consult a qualified healthcare professional. Do not delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of anything you have seen, read, or received in the App.

In emergencies, contact your local emergency services immediately. Sleepr is not designed or able to detect, prevent, or respond to medical emergencies.

Sleep estimates produced by Sleepr are based on signals available to a smartphone (microphone audio analysis). They are best-effort estimates and may differ significantly from clinical sleep measurements.

5. Your responsibilities

You agree to use Sleepr only for personal, non-commercial purposes, and only in compliance with these Terms and applicable law. In particular, you agree not to:

• reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, except where such restriction is prohibited by law;
• use the App in any way that could damage, disable, overburden, or impair our servers or networks, or interfere with any other user’s use of the App;
• use any automated system to access the App, harvest data from it, or send messages through it;
• use the App to send unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content, including in chat with the in-app coach;
• use the App to attempt to obtain medical advice for someone else, to diagnose another person, or to make health decisions on behalf of someone else;
• use the App if you are under 13, or under the minimum age required by your country of residence to consent to the processing of your personal data without parental consent;
• share your account with others or transfer your account to another person.

6. Subscriptions and free trial

How subscriptions work

Sleepr is free to download and use for core sleep tracking. Some features (collectively “Premium”) require a paid subscription. Subscriptions are sold on a recurring basis (weekly, monthly, or annual, depending on the plan you select) through Apple’s App Store.

Pricing for each plan is shown in the App at the time of purchase. Pricing may differ by region and may change over time; any change to the price of an active subscription will be communicated to you in advance and will only apply after your next renewal.

Free trial

We may offer a free trial period (currently 7 days) on certain plans. If your free trial ends without cancellation, your subscription will automatically convert to a paid subscription and you will be charged the price disclosed at sign-up. To avoid being charged, you must cancel at least 24 hours before the end of the free trial.

Auto-renewal

Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date. You can manage and cancel your subscription at any time in iOS Settings → your Apple ID → Subscriptions. Cancellation takes effect at the end of the current paid period; you continue to have Premium access until then.

Refunds

All payments are processed by Apple. Refund requests are handled by Apple under the terms of the Apple Media Services Terms and Conditions. We do not process refunds directly. To request a refund, visit reportaproblem.apple.com.

Taxes

Prices shown in the App may include or exclude applicable taxes depending on your region. You are responsible for any taxes, duties, or fees levied by your local jurisdiction in connection with your subscription.

7. In-app coach (Somnus)

Sleepr includes an AI-powered chat feature called Somnus that lets you ask questions about your sleep and receive automated responses. Somnus uses an AI model provided by a third-party processor (currently Anthropic) and may make mistakes, produce inaccurate or inappropriate responses, or generate suggestions that are not appropriate for your situation.

You agree not to rely on Somnus for medical, psychological, legal, financial, or other professional advice. You agree not to share content with Somnus that you do not want processed by an AI model. We may review messages flagged by automated systems for safety or abuse prevention purposes, in line with our Privacy Policy.

8. Data and privacy

Your privacy is important to us. Our Privacy Policy describes what personal data we collect, how we use it, who we share it with, and your rights. By using the App you confirm that you have read and understood the Privacy Policy.

Microphone audio recorded for sleep analysis stays on your device, is processed in real time, and is discarded after analysis. We never store, upload, or transmit raw audio.

9. Third-party services

Sleepr uses a number of third-party services to function, including Apple (App Store, Sign in with Apple, push notifications), Google (Google Sign-In), Supabase (authentication, database, edge functions), Anthropic (the Somnus chat model), RevenueCat (subscription management), and Resend (newsletter delivery, if you opt in).

Your use of these services through Sleepr is also subject to the terms and privacy policies of each provider. We are not responsible for the practices of these third parties.

10. Intellectual property

The App, including its source code, design, graphics, text, audio, names, logos, and other content (excluding your own data), is owned by Mads Media or its licensors and is protected by copyright, trademark, and other laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App for your own non-commercial sleep-tracking purposes, in accordance with these Terms.

You retain ownership of any content you create or submit through the App (such as chat messages, profile information, and referral codes), but you grant us a worldwide, royalty-free licence to host, store, transmit, and process that content as necessary to operate the App.

11. Termination

You may stop using Sleepr at any time by uninstalling the App or deleting your account. We may suspend or terminate your access to the App, with or without notice, if we reasonably believe you have violated these Terms, used the App fraudulently, harmed other users, or used the App in a way that creates legal or security risks for us or our service providers.

Termination does not entitle you to a refund of any unused portion of your subscription, except where required by Apple’s refund process or by law. The provisions of these Terms that by their nature should survive termination (such as intellectual property, disclaimers, limitations of liability, and governing law) will survive.

12. Disclaimer of warranties

To the maximum extent permitted by applicable law, the App is provided “as is” and “as available,” without warranties of any kind, whether express or implied. We do not warrant that the App will be uninterrupted, error-free, secure, accurate, complete, or that any defects will be corrected. We do not warrant that any sleep estimate, score, audio classification, or coaching response is accurate, reliable, or fit for any particular purpose.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the exclusions in this section may not apply to you. In that case, the disclaimers apply to the maximum extent permitted by law.

13. Limitation of liability

To the maximum extent permitted by applicable law, Mads Media, its founders, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, sleep, productivity, business opportunity, or goodwill, arising out of or in connection with your use of (or inability to use) the App, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising out of or relating to these Terms or your use of the App is limited to the greater of (i) the amount you paid to us for the App in the 12 months preceding the event giving rise to the claim, and (ii) 50 EUR.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any non-excludable consumer rights you may have under Danish or other applicable law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Mads Media and its founders, employees, and service providers from any claims, losses, damages, liabilities, and reasonable legal fees arising out of (i) your breach of these Terms, (ii) your misuse of the App, or (iii) your violation of any law or any rights of a third party.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you in the App or by email before the changes take effect, and we will update the “Last updated” date at the top of this document. Your continued use of the App after the changes take effect means you accept the updated Terms. If you do not agree, you should stop using the App and delete your account.

16. Governing law and disputes

These Terms are governed by the laws of Denmark, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or your use of the App will be brought before the competent courts of Denmark, except where mandatory law in your country of residence requires otherwise.

If you are a consumer in the European Union, you may also have the right to bring proceedings in the courts of your country of residence, and you may use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.

17. Apple-specific terms

If you obtain Sleepr through the Apple App Store, the following additional terms apply, and you acknowledge and agree that:

• these Terms are between you and Mads Media, not Apple, and Apple is not responsible for the App or its content;
• your licence to use the App is limited to use on Apple-branded products that you own or control, in accordance with the Usage Rules in the Apple Media Services Terms and Conditions;
• Apple has no obligation to furnish any maintenance and support services for the App;
• in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the App’s purchase price (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation in respect of the App;
• Apple is not responsible for addressing any claims by you or any third party relating to the App, including product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation;
• in the event of any third-party claim that the App infringes intellectual property rights, Apple is not responsible for the investigation, defence, settlement, or discharge of that claim;
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

18. Contact

If you have any questions about these Terms or about Sleepr, please contact us: